We will always process your personal information on lawful grounds and in particular on the grounds set out below:
Performance of a Contract
If you make a booking through us, we will use the details that you give us to provide that booking to you. This information is likely to include your name, date of birth, contact details, address, payment details, information about people travelling with you, information about your booking and any additional information we may need to help fulfil our contract with you, or to meet your specific requirements.
If you let your holiday accommodation or advertise through us, we will use the details that you give us provide you letting or advertisement services. This may include sharing your details with online booking platforms, travel agents and other third party partners through whom your accommodation may be advertised. This information is likely to include your name, contact details, address, bank account details and details regarding the accommodation.
If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking, letting or advertising services.
We want to give you the best possible customer experience whilst respecting your privacy, therefore we may use the ground of legitimate interest as a lawful basis to process your personal information.
We may use your name and contact details to tell you about our own products and services that we think may be of interest to you. You can ask us to stop doing so at any time.
We may use some of your personal information for statistical purposes when we evaluate our range or success of services.
We may share your email address with Google and/or Facebook (acting as our processors) for them to use on our behalf in connection with the creation of marketing and promotion for us, as well as to enhance your experience as a guest or as a customer to our website. This may include Google and/or Facebook using their socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time.
We may also share your contact details and booking information with our third party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.
We may also use your personal information in the event of a travel crisis or other unforeseen travel incident whereby we may need to provide your contact details to a third party to allocate you with emergency assistance.
We may ask your consent to share your name and contact details with selected third parties companies so that they can tell you about their products and services.
You can withdraw your consent at any time, by clicking on the ‘opt-out’ or ‘unsubscribe’ option at the end of any marketing email we have sent to you, or by contacting us (see paragraph 13 below).
We may also disclose your personal information without your permission to the extent that we are required to do so by law or regulation. This includes providing your personal information to public and/or government authorities, relevant third parties or other organisations if we are legally required or permitted to do so, or if we, in good faith, believe that such use is reasonably necessary to:
- comply with a legal obligation, process or request;
- comply with government direction in respect of NHS Test and Trace;
- enforce our booking conditions and other agreements, including investigation of any potential breach;
- detect or prevent crime;
- address security, fraud or technical issues;
- protect the rights, property or safety of us, our users, owners, customers, employees, contractors, a third party or the public; and
- as required by any legal or taxation authority and to the extent that we are required to do so by law or regulation.