Information about ‘Wheelchair access’ appears in the park information tower, alongside the location description where some accommodation (the principal rooms* and the surrounding garden or grounds) is accessible to one visitor in a wheelchair. Help from other members of the booking party may be required to assist with some manoeuvres, and access cannot be guaranteed to all of the facilities and grounds at the location. Please self-assess your mobility level using the following accessibility rating system developed by VisitEngland and known as the National Accessible Scheme, then a booking agent at our call centre can assist you to choose suitable holiday accommodation in a location that matches your requirements.
In England only, the following Mobility Impairment categories apply;
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Mobility Level 1:
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Suitable for older and less mobile guests. If you can climb a flight of stairs, but banisters or grip handles would make it easier.
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Mobility Level 2:
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Suitable for part-time wheelchair users. If you have problems walking or can walk a maximum of 3 steps, or need to use a wheelchair some of the time.
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Mobility Level 3:
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Suitable for independent wheelchair users. If you’re a wheelchair user and travel independently.
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Mobility Level 4:
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Suitable for assisted wheelchair users. If you’re a wheelchair user and travel with a friend or family member who helps you with everyday tasks.
In Scotland and Wales only, the following categories apply:
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Category 1:
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Suitable for independent wheelchair users.
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Category 2:
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Suitable for wheelchair users travelling with assistance.
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Category 3:
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Suitable for someone with limited mobility but able to stand, walk a few paces, and (in some circumstances) up a maximum of three steps.
It is very important that you inform us at the time of booking about any special needs and that you particularly read no. 13 – Disabilities and Medical Problems and no. 18 Special Requests in the Booking Conditions. You must understand that we will pass on details of your special requirements to your chosen holiday park or lodge supplier, but we cannot make any guarantees on their behalf.
* Principal rooms means the sitting room, dining room, kitchen, one of the bedrooms, a WC and a bathroom or shower room.