Practical information

Route to the park

Kielder Waterside
Kielder Water and Forest Park Leaplish, Hexham
NE48 1BT Hexham

Call reception
+44 (0)1434 251 000
Mail reception

Good to know

Arrival and Departure

Guests are able to check-in from 16:00. Check-out is 10:00 on day of departure. Guests can arrive before 16:00 and make use of the on-site facilities. Contactless check-in is available and details will be sent prior to arrival.

Reception Opening Hours

Reception is open 24 hours.


Wi-Fi is available in the reception and throughout the bar & restaurant area. Selected accommodation types also have Wi-Fi.

Book facilities and activities

Opening times and availability of facilities/activities may vary throughout your stay. We recommend that you book facilities and activities via the Landal App in advance of your stay to avoid disappointment.


Pets are welcome in selected accommodation.

Charging Stations

There is one electric car charging point on resort and this is free of charge.


Each accommodation has one allocated parking space located either adjacent to the property or in a parking bay nearby.