We stayed at Kielder Waterside for 5 days and found our lodge to be very clean and comfortable. It was lovely and warm on arrival and smelled nice too. We had a problem accessing our televisions on arrival, but after a quick chat with Reception, a Maintenance Guy was sent over and sorted the problem within 15-20mins; we had no further problems with this.
Reception rang on day two to ask if everything was alright with our lodge and also to inform us of some special offers. We found all the staff very friendly and helpful.
Wifi is free and allegedly available in the lodges and on site, however, this is not always so. We had terrible problems with ours and later discovered that this was a park-wide issue.
Overall, we had a lovely time and would definitely recommend Kielder Waterside to friends and familiy. Thank you for a lovely break!
Confirmed guest, 2019-02-08