I have a question about:

Before you leave

Are bed linens and towels provided?
Our accommodations provide towels and ready-to-use bed linen and beds that have already been made.
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When and how will I receive confirmation of my reservation?
We will send you an email with a reservation confirmation within 24 hours. Check your junk mail as well, just to be sure. Did you lose or not receive the reservation confirmation? Please get in touch with the Contact Center. The reservation confirmation will then be resent to you. Keep your confirmation email safe and bring it with you to the park.

Tip: If you show the reservation confirmation on your phone, you won't need to print it.
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Where can I find the addresses and directions to the resorts?
The addresses and directions to the resort can be found under ‘practical info’ on the page of the resort you are visiting.
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Check in

What do I need to bring with me to the park if I want to check in?
Within 24 hours of making your booking, you will receive an e-mail with a booking confirmation and invoice. Keep these safe! You may have to show the reservation confirmation on your mobile device. Check to see if any outstanding amounts have been paid. When you arrive at the park, you may be asked to show identification. As a result, make sure you have these on hand.
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I will not be able to arrive at the reception before closing time. What should I do?
In that case, please contact the park's reception by phone. They can then schedule a time for you to pick up the accommodation key. The park's phone number as well as the reception hours can be found on the relevant park's website under 'practical info’.
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Can I also check in at the park if I am not the main booker?
Yes, if you can show the reservation confirmation, you can also check in as a travel companion.
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Stay

Can visitors come to visit me during my stay?
It is certainly possible to receive guests in your accommodation during your stay. You must notify the park reception if the guests stay overnight in the accommodation. You will be charged for the cost of the bed linen and council taxes for the guests. It is only possible for guests to stay overnight if this does not exceed the maximum number of people that are permitted in the accommodation.
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I forgot something during my stay in a Landal park. What should I do now?
Don't worry! On the 'Practical' page of the park where you stayed, you will find the telephone number of the reception with the contact details. You can contact us by phone during reception opening hours. The park will then send the forgotten item to you.
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Can I charge my electric car at the park?
Some of our locations have charging stations. This will be visible on each location's practical info section.
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Is it possible to extend my stay?
At Landal GreenParks it is possible to extend your booking just before/during your stay. This is only possible if there is still sufficient accommodation available.

To do this, please get in touch with our Contact Centre on telephone number 0345 498 6200.
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What are the arrival times and how long can you stay at Landal GreenParks?
You can find the arrival times on each location's practical info section.
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Children

Can I reserve (extra) children’s furniture when booking?
Of course you can reserve (extra) children’s furniture. Please state when booking:
  • Highchair
  • Travel cot
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What exactly is meant by cot?
A cot is a small bed for very young children. A cot can be a travel cot or a wooden cot. This depends on the park. Children under three years old (0 to 2 years) can sleep in a cot. Children over three must sleep in a large bed. When you make your booking, please specify whether you require a cot.

Extra cot
At many of the parks it is possible to book an extra cot.

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