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Good to know

What is a cot?
A cot is a wooden cot or camp bed measuring 1.20 x 0.60 m. It is suitable for children up to 3 years old. Children aged 3 and over sleep in a single bed.

You can see on the park page between the accommodation features what kind of children's bed is available. When booking, you can indicate that a child up to 3 years of age is travelling with you. In that case, cot linen will be automatically added to the booking at an additional charge.

Extra children's bed
At many parks, it is possible to book an extra children's bed (including children's bed linen). When making your booking, please indicate if you would like to use an extra cot.
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How old must you be to make a booking at Landal GreenParks?
We only accept reservations from people who are 18 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 18 are not valid. 

We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
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What are the Terms and Conditions for Landal GreenParks?
You can view the General Terms and Conditions for Landal GreenParks here.
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Preferences, special needs

Do you also have car-free parks?
Yes. To find out if a park is car-free, go to 'park info' on the park's page.
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I only want to stay 1 or 2 night(s), is this also possible?
This is only possible for stays in Denmark. For the other countries, you can make a bookint for stays from Friday to Monday. That's 3 nights in total. Of course, it is always possible to check out earlier for stays of 3 nights.
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Are all accommodations non-smoking?
Smoking is not allowed in the accommodation on our parks. Smoking is allowed on the terrace of your accommodation and outside on the park.
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What is the difference between comfort, luxury or extra luxury accommodation?
Our basic accommodation is functional and simply furnished. Would you like more than that? Think hot tub, sauna and/or beds made on arrival? Then go for comfort, luxury or extra luxury.
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Which resorts have children's lodges?
A number of resorts provide child-friendly accommodations. These are specially designed to be child-friendly and safe, and are ideal for families with kids. The accommodations have children's toys, a changing mat, a changing table, a children's chair, a bed and bath, and a sandbox (outside). In addition, a stair gate and child-safe sockets make the children's room more secure. The children's bedrooms of the accommodations are equipped with a bunk bed and/or loft bed. There is often a playground a short distance from the lodges.
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Do any of the resorts have accommodation suitable for the disabled guests?
We do offer some accommodation with adapted facilities suitable for those with limited mobility. Please ensure you read the description carefully to confirm the accommodation is suitable for your needs. For more information or any special requirements please call one of our friendly hosts who will be more than happy to assist you on 01603 367 066.
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Which parks have accommodations with a fenced garden?
Different parks have accommodations with a fenced garden or enclosed patio. You can ask for them specifically when you make you booking.
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With pets

Can I bring my pet(s)?
It's great that you wish to bring your pet with you for your holiday. Most of our UK locations allow pets in selected accommodations and this will be visible on each location's practical info section, including how many are accepted.
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Can I bring my pet(s)?
It's great that you wish to bring your pet with you for your holiday. Most of our UK locations allow pets in selected accommodations and this will be visible on each location's practical info section, including how many are accepted.
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I am allergic to animals, can I book pet-free accommodation?
Yes, you can. When searching for an accommodation or park, you can indicate in the 'Special accommodations' filter that you are looking for pet-free accommodation. You will then see the accommodation/parks which are available on the date you specified. When you have found a suitable accommodation and date, select the free preference: pet-free in the booking system.
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Multiple accommodations

How many accommodations can I book?
You can book a maximum of one accommodation at the same time via our website. Do you want to book more than one bungalow at the same time? Please contact our Contact Centre via +44 1603 367 066
 
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I booked several accommodations at once, do I pay double booking fees now?
No, you only pay booking fees once.
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I have booked several accommodations at once, are they close to each other?
Unfortunately, we cannot guarantee this. We advise you to choose a house number for each accommodation for a one-off payment (€ 39,95). This way you can be sure that the accommodation is located near each other.
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For administration

When and how will I receive confirmation of my reservation?
You will receive a booking confirmation from us by e-mail within one hour. To be sure, check your junk mail and make sure your mailbox is not full. You can view your booking directly online in your Landal account and make the payment here.
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I have lost my booking confirmation. What should I do?
You will receive your booking confirmation and invoice by e-mail within 24 hours after your booking has been processed. Check to make sure that it is not in your junk e-mails. Is this not the case? Please call the Contact Center if you have lost your confirmation. We will then send your booking confirmation again by e-mail. Please call the Contact Center on tel. +44 1603 367 066
 
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Where can I find the invoice?

You can find the invoice in the reservation confirmation e-mail we sent you. 

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