My Landal account

You may already have an account. Try to log in or select ‘Forgot password’. You can then set a new password via an e-mail you will receive from us. Please check your junk e-mail just to be sure.

Log in and add the number of the booking you have made. You can find your booking number in the confirmation you received by e-mail. You will be able find your booked stay under 'my bookings’ once you have added your stay. Are you already logged in while booking? Then we will add your booking automatically.

Unfortunately you cannot delete your account yourself at the moment. We can delete your account details for you. Call the Contact Centre on +44 1603 367 066 * 

_{*Note: when asking to have your account details deleted by phone, you will not receive written confirmation.}

Go to ‘Log In’ and enter your account details.

You may have entered the incorrect information if you already have an account. Try again or choose 'forgot password'. You can then create a new password, which you can use to log in again. Please check your junk e-mail just to be sure. Do you not yet have an account? Then create an account. Good to know: your login details for the app and for the website are the same.

Try logging in with your e-mail address and select ‘Forgot password’. If your e-mail address is unknown, create a new account.

You are trying to create a new account with an e-mail address of an existing account. Go back to the login screen and choose ‘Forgotten your password’.

This message means we do not recognise the e-mail address or password you have entered.

Forgotten your password.
If you have forgotten your password, go to ‘Forgotten your password’ on the login page.

If your login details are correct.
Note down the e-mail address and contact us via the Contact Centre on +44 1603 367 066 .

Use the same log in details as for your My Landal account.

Unfortunately, at the moment you cannot link a combination reservation to your My Landal account or the Landal app. You can contact our Contact Centre to add or delete travelling companions, to cancel your booking or to add a package.

Log in and go to ‘My reservations’. Select the reservation and look under payment information.

Please call the Contact Centre on +44 1603 367 066 .

• Is the e-mail address you logged in with the same as the e-mail address you provided when making your booking? You can add a booking to your account if it is the same one.
• Did you make a booking with a different e-mail address? Then change your e-mail address under 'my details'. Or create a new account.
• Are you using the correct e-mail address? Then log in to your account and add the booking manually. Enter your booking number under 'add your booking'. You will then find this booking in your account.
• Is this not working? Then please get in touch with us.

At the moment you can’t change your address online. To change your address, call the Contact Centre on +44 1603 367 066 and we will be happy to help you. .

You can do that easily in your My Landal account. You can change your name under ‘My details’. If you have made a booking and you want to change the name it is under, please contact us by phone.

Log in via your account and change your e-mail address under 'my details'. Make sure this is the same e-mail address under which you made the booking.

You can change your password in your account via 'My details'. If you have forgotten your password, choose the option ‘Forgotten your password’ in the login screen.