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I have booked a stay and want to change the travel dates, accommodation or the duration of stay I have booked. Is this possible?
If your scheduled arrival date is more than 28 days from today’s date, it is still possible for you to change your travel date. To do so, please get in touch with our Contact Centre on: +44 1603 367 066
. We will be happy to provide you with further individual assistance. The price of the booking will remain the same or will be increased. If the updated booking is more expensive, you will of course need to pay the difference.
If the booking has an arrival date less than 28 days from today, it is unfortunately not possible to change the travel dates.
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My personal details on the booking are incorrect. How can I change them?
If the personal details in your booking are incorrect, please contact the Contact Center via tel. +44 1603 367 066
.
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I would like to cancel my booking. How can I do this?
This is easy to do via your account. Log in and click on the booking you wish to cancel; after that, the process will be self-explanatory. Depending on the arrival date and when the booking is made, we may charge you a fee for cancellations. For cancellations made up to 28 days before the arrival date, the fee is 30% of the total travel sum. If your scheduled arrival date is within the next 28 days, you must pay 100% of the total travel sum. If you booked your stay 14 days ago or less, and the arrival date is more than 28 days in the future, you will pay no cancellation fee.
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How much of my travel sum will I get back if I cancel now?
If the arrival date is more than 28 days away at the time of cancellation, you are entitled to a full or partial refund. The percentage of the travel sum that you get back is determined based on how many days ago you booked. For instance:
- If you cancel within 14 days of booking your stay, you will be refunded 100% of the travel sum.
- If you cancel more than 14 days after booking your stay, you will be refunded 70% of the travel sum.
When you cancel a booking with a scheduled arrival date less than 28 days away, you are unfortunately not entitled to a refund. In such cases, you will pay 100% of the travel sum. -
How do I make a claim for my insurance with Europ Assistance?
You can easily do so online via Europ Assistance's website. Create an account, fill in your personal details and add the necessary documents. Europ Assistance staff will then process your claim.