I can't see my booking (anymore), what should I do?
Due to the transition to a new website and system, some guests may temporarily be unable to see their booking in the My bookings section. There are several possible reasons for this:
- First, check that you are on the correct website. Did you book with a Landal park? Then go to the My bookings page on landal.nl. Did you book with Roompot? Then go to My bookings on roompot.nl. If you have a booking for a park in the UK or one of the Alps Resorts, you can only view your booking via your booking reference number outside of your account. These bookings are not available in your account.
- Have you logged out and logged back in? In some cases, logging back into your account will resolve the issue.
Still unable to view your booking? Please fill in the form ‘I cannot see my booking’ and provide your email address and booking number. We will be happy to help you and will contact you as soon as possible.
- First, check that you are on the correct website. Did you book with a Landal park? Then go to the My bookings page on landal.nl. Did you book with Roompot? Then go to My bookings on roompot.nl. If you have a booking for a park in the UK or one of the Alps Resorts, you can only view your booking via your booking reference number outside of your account. These bookings are not available in your account.
- Have you logged out and logged back in? In some cases, logging back into your account will resolve the issue.
Still unable to view your booking? Please fill in the form ‘I cannot see my booking’ and provide your email address and booking number. We will be happy to help you and will contact you as soon as possible.