I can't see my booking (anymore), what should I do?
Due to the transition to a new website and system, you may temporarily not be able to see your booking in your account. This is due to a technical error. We realise that this is very inconvenient and we are doing everything we can to resolve it as quickly as possible. You do not need to do anything; your booking is still valid in our system.
Would you still like to view or pay for your booking? Fortunately, you can do so without logging in. Go to My bookings in the menu and select View your booking without an account. Are you still logged in? Then log out first and follow the steps above.
Bookings arriving within 3 days
Can't find your booking in your account and arriving within 3 days? Please give us a call so we can help you further.
Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.
Would you still like to view or pay for your booking? Fortunately, you can do so without logging in. Go to My bookings in the menu and select View your booking without an account. Are you still logged in? Then log out first and follow the steps above.
Bookings arriving within 3 days
Can't find your booking in your account and arriving within 3 days? Please give us a call so we can help you further.
Good to know: bookings for a park in the United Kingdom or one of the Alps Resorts are never visible in your account, but you can always view and pay for them using the steps above.