I have booked multiple accommodations at once. How can I add this reservation to the app?
Unfortunately, at the moment you cannot link a combination reservation to your My Landal account or the Landal app. You can contact our Contact Centre to add or delete travelling companions, to cancel your booking or to add a package.
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Where can I find information about my payments?
Log in and go to ‘My reservations’. Select the reservation and look under payment information.
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I have lost my booking confirmation. What should I do?
Please call the Contact Centre on +44 1603 367 066
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Where can I find the invoice?

You can find the invoice in the reservation confirmation e-mail we sent you. 

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Why can't I see my booking in my account?
• Is the e-mail address you logged in with the same as the e-mail address you provided when making your booking? You can add a booking to your account if it is the same one.
• Did you make a booking with a different e-mail address? Then change your e-mail address under 'my details'. Or create a new account.
• Are you using the correct e-mail address? Then log in to your account and add the booking manually. Enter your booking number under 'add your booking'. You will then find this booking in your account.
• Is this not working? Then please get in touch with us.
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