Payment
Log out of the website. Go to My bookings and view your booking without an account. You can then complete your payment.
No, unfortunately that is not possible. We would like to refer you to our general terms and conditions, where you can see which payment terms apply to you. We cannot make any exceptions here. We will unfortunately have to cancel your reservation should you fail to pay within the set payment terms.
Please disregard any reminders if you have already paid. You do not need to take any further action.
Unfortunately, this is not possible. The booking cost must be paid in full on arrival at the park. We ask you to pay before the due date mentioned on the booking confirmation. If we do not receive payment by the due date, the booking will be cancelled. Cancellation charges may apply (in accordance with our general terms and conditions).
We will automatically refund the overpaid amount to your account within a few days. Have you still not received this amount within 28 days? Please contact the Contact Center by telephone.
When you make a booking you are required to make a deposit of 20% of the total amount.
Landal must have received the remaining amount due no later than 42 days before the start of your stay at Landal as specified in the booking confirmation.
If the booking is made within 42 days of the start of your stay, the entire amount must be paid immediately.
See our general conditions for a complete overview of the payment conditions.
Landal must have received the remaining amount due no later than 42 days before the start of your stay at Landal as specified in the booking confirmation.
If the booking is made within 42 days of the start of your stay, the entire amount must be paid immediately.
See our general conditions for a complete overview of the payment conditions.
Change booking
Did you choose Flex Break, Super Flex Break or did you not choose an option when booking? Then it is possible to rebook free of charge up to six weeks before arrival. Please contact our Contact Centre on: +44 1603 367 066
. We will be happy to help you personally. Please note that the rental price will remain the same, but may also increase. If the changed booking is more expensive, you will pay the difference.
Did you choose the Basic Break option when booking, or is your arrival date within six weeks? Then unfortunately it is not possible to change the period of stay or park.
Did you choose the Basic Break option when booking, or is your arrival date within six weeks? Then unfortunately it is not possible to change the period of stay or park.
Did you choose Flex Break, Super Flex Break or did you not choose an option when booking? Then it is possible to rebook free of charge up to six weeks before arrival. Please contact our Contact Centre on: +44 1603 367 066
. We will be happy to help you personally. Please note that the rental price will remain the same, but may also increase. If the changed booking is more expensive, you will pay the difference.
Did you choose the Basic Break option when booking, or is your arrival date within six weeks? Then unfortunately it is not possible to change the period of stay or park.
Did you choose the Basic Break option when booking, or is your arrival date within six weeks? Then unfortunately it is not possible to change the period of stay or park.
Please contact our Contact Centre via +44 1603 367 066
. We are happy to help you.
Please contact our Contact Centre via +44 1603 367 066
. We are happy to look at what is possible for you.
Of course you can reserve (extra) children’s furniture.
Please state when booking:
- Highchair
- Travel cot
Nice that your pet is coming on holiday with you! Please call the Contact Center. We will be happy to help you there. You can also contact us if you have registered a pet but are not taking it with you.
Nice that your pet is coming on holiday with you! Please call the Contact Center. We will be happy to help you there. You can also contact us if you have registered a pet but are not taking it with you.
Yes, someone can stay overnight for part of the stay. However, it must fit within the maximum number of people in the accommodation. So if you stay in a 4C 4-person accommodation, a maximum of 4 people can stay. No extra beds can be placed.
If you are expecting a guest, you can easily indicate this under 'Travel company' in your account. We ask you to indicate guests in connection with a contribution for tourist tax and bed linen. You can add and remove guest(s) up to 1 day before arrival. If you still want to bring someone along on the day of arrival, or want to remove them, please contact the Contact Centre. If someone only visits during the day, you do not need to report them.
If you are expecting a guest, you can easily indicate this under 'Travel company' in your account. We ask you to indicate guests in connection with a contribution for tourist tax and bed linen. You can add and remove guest(s) up to 1 day before arrival. If you still want to bring someone along on the day of arrival, or want to remove them, please contact the Contact Centre. If someone only visits during the day, you do not need to report them.
Change personal data
If the personal details in your booking are incorrect, please contact the Contact Center via tel. +44 1603 367 066
.
You can change your password in your account via 'My details'. If you have forgotten your password, choose the option ‘Forgotten your password’ in the login screen.