I have a question about:

Payment

Can I get a deferral of payment?
No, unfortunately that is not possible. We would like to refer you to our general terms and conditions, where you can see which payment terms apply to you. We cannot make any exceptions here. We will unfortunately have to cancel your reservation should you fail to pay within the set payment terms.
Was this answer helpful for you? I have a gift card and/or a voucher. How can I pay with this?
This is possible when making a new booking. You can enter the card number and the security code in the payment options. You can also pay an outstanding amount later on with your gift card or voucher. You can pay the remainder with iDeal or by credit card if the value of the gift card or voucher is lower. Do you have several gift cards? You can use multiple gift cards to pay for your stay.

Have you already paid for everything? Then it will not be possible to use your voucher/gift card. Good to know: you cannot book a stay in Great Britain using the gift card and voucher. This also applies to the Dormio Resort Eifeler Tor and Marissa parks.
Was this answer helpful for you? I have received a payment reminder, but have already paid. What now?
Please disregard any reminders if you have already paid. You do not need to take any further action.
Was this answer helpful for you? Can I pay for my booking (in cash) at the park?
Unfortunately, this is not possible. The booking cost must be paid in full on arrival at the park. We ask you to pay before the due date mentioned on the booking confirmation. If we do not receive payment by the due date, the booking will be cancelled. Cancellation charges may apply (in accordance with our general terms and conditions).
Was this answer helpful for you? The fare has been debited twice from my account. What do I do now?
We will automatically refund the overpaid amount to your account within a few days. Have you still not received this amount within 28 days? Please contact the Contact Center by telephone.
Was this answer helpful for you? When must I pay for my booking?
When you make a booking you are required to make a deposit of 20% of the total amount.

Landal GreenParks must have received the remaining amount due no later than 42 days before the start of your stay at Landal GreenParks as specified in the booking confirmation.

If the booking is made within 42 days of the start of your stay, the entire amount must be paid immediately.

See our general conditions for a complete overview of the payment conditions.
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Change booking

I have booked a stay and would like to change the period or park. Is that possible?
If your scheduled arrival date is more than 28 days from today’s date, it is still possible for you to make changes in period, acommodation or park. To do so, please get in touch with our Contact Centre on: +44 1603 367 066
 
. We will be happy to provide you with further individual assistance. The price of the booking will remain the same or will be increased. If the updated booking is more expensive, you will of course need to pay the difference.

If the booking has an arrival date less than 28 days from today, it is unfortunately not possible to make changes.
 
Was this answer helpful for you? How can I change my reservation and/or book additional arrangements?
Please contact our Contact Centre via +44 1603 367 066
 
. We are happy to look at what is possible for you.
Add or remove extras Was this answer helpful for you? Can I reserve (extra) children’s furniture when booking?
Of course you can reserve (extra) children’s furniture. Please state when booking:
  • Highchair
  • Travel cot
Add or remove extras Was this answer helpful for you? How do I add a pet to my existing booking?
Nice that your pet is coming on holiday with you! Please call the Contact Center. We will be happy to help you there. You can also contact us if you have registered a pet but are not taking it with you.
Add or remove pet Was this answer helpful for you? How do I add a pet to my existing booking?
Nice that your pet is coming on holiday with you! Please call the Contact Center. We will be happy to help you there. You can also contact us if you have registered a pet but are not taking it with you.
Add or remove pet Was this answer helpful for you? I want to add or remove a travel companion. How can I do that?
Please contact our Contact Centre via +44 1603 367 066
 
. We are happy to help you.
Request change in booking Was this answer helpful for you? Can someone stay overnight for part of the stay?
Yes, someone can stay overnight for part of the stay. However, it must fit within the maximum number of people in the accommodation. So if you stay in a 4C 4-person accommodation, a maximum of 4 people can stay. No extra beds can be placed. 

If you are expecting a guest, you can easily indicate this under 'Travel company' in your account. We ask you to indicate guests in connection with a contribution for tourist tax and bed linen. You can add and remove guest(s) up to 1 day before arrival. If you still want to bring someone along on the day of arrival, or want to remove them, please contact the Contact Centre. If someone only visits during the day, you do not need to report them.
 
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Change personal data

My personal details on the booking are incorrect. How can I change them?
If the personal details in your booking are incorrect, please contact the Contact Center via tel. +44 1603 367 066
 
.
Change personal information Was this answer helpful for you? How can I reset my password?
You can change your password in your account via 'My details'. If you have forgotten your password, choose the option ‘Forgotten your password’ in the login screen.
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