I would like to cancel my booking. How can I do this?
To cancel your booking you can contact the Contact Centre via +44 1603 367 066
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Did you book your stay 7 days or less ago and your arrival is not within 49 days on the day of cancellation? Then you do not pay any cancellation costs. The costs of cancelling after 7 days of booking to 42 days before arrival are 20% of the total booking costs.
If you cancel your booking and the reservation start date is less than 42 days but more than 28 days away, we will retain 50% of the total accommodation cost paid or payable. If you cancel your booking and the reservation start date is 28 days away or less, we will retain 90% of the total accommodation cost paid or payable.
Did you book your stay 7 days or less ago and your arrival is not within 49 days on the day of cancellation? Then you do not pay any cancellation costs. The costs of cancelling after 7 days of booking to 42 days before arrival are 20% of the total booking costs.
If you cancel your booking and the reservation start date is less than 42 days but more than 28 days away, we will retain 50% of the total accommodation cost paid or payable. If you cancel your booking and the reservation start date is 28 days away or less, we will retain 90% of the total accommodation cost paid or payable.