At the park
Most parks have a charging station, or there is a charging station nearby. Under "information" on the park page of the relevant park, or in the Landal app you can find out whether or not there is a charging station at that park.
At Landal GreenParks it is possible to extend your booking just before/during your stay. This is only possible if there is still sufficient accommodation available.
To do this, please get in touch with our Contact Centre on telephone number +44 1603 367 066.
To do this, please get in touch with our Contact Centre on telephone number +44 1603 367 066
Wi-Fi is available at selected locations. On the practical information page of the resort you want to visit you can find whether this is available.
You can find it at the park reception or at the bicycle rental desk.
We reserve the bicycles on the pick-up day until 10:30 am at the latest. The opening hours of the bicycle rental vary from park to park, you can find this information in the app. What if I don’t pick up the reserved bicycles by that time? Then we will make the bicycles available again for rent to other guests.
As the main booker you will receive a digital key giving you access to all accommodation within the booking. You can share this key. If you want to share the key with your travel group, you share it per accommodation per travel companion. The travel companion will only receive the key to the accommodation for which it is shared.
Certainly, there is no obligation to use the digital key. If there is a reception at the park, you still have the option to pick up a physical key. In such cases, make sure to arrive at the park during the reception's opening hours. If you plan to arrive outside of these hours, it's a good idea to contact the park in advance.
We indicate this in your booking confirmation. You will also receive an email shortly before your arrival to explain how to use your digital key. The Landal app also clearly shows whether your booked park uses the digital key.
Once you have made your booking, the digital key will be visible in the app. You can use the key as of 4 p.m. on your arrival day once you have completed all the steps. We will indicate which steps are still required (for example payment, sending us the names of your travelling companions).
Yes you can! From the moment you arrive at the park, you can share the key with your travel group. To do this, click on the digital key and then on share key. You can then choose the way you want to share your key (e.g. via WhatsApp or e-mail). This way, everyone can enter and leave the accommodation themselves, which is very convenient. Please note: it is not possible to share the key before you arrive at the park. Have a look at our page about the digital key for more information and how it works.
Yes, this works at many parks. On the day of your arrival at the park, the access gate will often be open already.
No worries. Just go to the reception of the park, our staff will be happy to help you.
This is annoying. Try the following:
- Check that you have downloaded the latest version of the Landal app.
- Is this not the case? Then make sure you update the app to the latest version and log in again.
- Do you have the latest version? Then log out, close the app and then log in again.
- Do the above steps not work? Delete the app and download the app all over again.
- Is the digital key still not working? Try it on another device and log in with your credentials.
No problem, we offer free wifi at many of our parks. This way you can still use the digital key!