I have booked more than one accommodation. Will I then receive a separate digital key for each accommodation?
As the main booker you will receive a digital key giving you access to all accommodation within the booking. You can share this key. If you want to share the key with your travel group, you share it per accommodation per travel companion. The travel companion will only receive the key to the accommodation for which it is shared.
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Am I obliged to use the digital key?
Certainly, there is no obligation to use the digital key. If there is a reception at the park, you still have the option to pick up a physical key. In such cases, make sure to arrive at the park during the reception's opening hours. If you plan to arrive outside of these hours, it's a good idea to contact the park in advance.
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How do I know that I will have a digital key for my stay?
We indicate this in your booking confirmation. You will also receive an email shortly before your arrival to explain how to use your digital key. The Landal app also clearly shows whether your booked park uses the digital key.
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When will the digital key be visible in the app?
Once you have made your booking, the digital key will be visible in the app. You can use the key as of 4 p.m. on your arrival day once you have completed all the steps. We will indicate which steps are still required (for example payment, sending us the names of your travelling companions).
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Can I share the digital key with my travel companions?
Yes you can! From the moment you arrive at the park, you can share the key with your travel group. To do this, click on the digital key and then on share key. You can then choose the way you want to share your key (e.g. via WhatsApp or e-mail). This way, everyone can enter and leave the accommodation themselves, which is very convenient. Please note: it is not possible to share the key before you arrive at the park. Have a look at our page about the digital key for more information and how it works.
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Do I also use the digital key to open the access gate at the park?
Yes, this works at many parks. On the day of your arrival at the park, the access gate will often be open already.
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I don't have a smartphone, how do I check in?
No worries. Just go to the reception of the park, our staff will be happy to help you.
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My digital key doesn't work or stopped working. What do I do now?

This is annoying. Try the following:

  • Check that you have downloaded the latest version of the Landal app.
  • Is this not the case? Then make sure you update the app to the latest version and log in again. 
  • Do you have the latest version? Then log out, close the app and then log in again.
  • Do the above steps not work? Delete the app and download the app all over again.
  • Is the digital key still not working? Try it on another device and log in with your credentials.
If this doesn't help either, please refer to the park reception. Is the reception closed? If so, contact the emergency number provided in the app.
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I don't have an internet bundle on my mobile phone, what do I do now?
No problem, we offer free wifi at many of our parks. This way you can still use the digital key!
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