I have a question about:

Reservations

In which cases can I only book my accommodation by phone?
If you want to book for arrival on the same day, you can only book your accommodation by phone. We will then contact the park to make sure that your selected accommodation is ready in time. Also when there is only one of your accommodation type left, you may only be able to book by phone. We will be happy to tell you more about the location of your accommodation, so you know exactly what to expect when you arrive at the park.
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How many bungalows can I book?
You can book a maximum of one accommodation at the same time via our website. Do you want to book more than one bungalow at the same time? Please contact our Contact Centre via 0345 498 6200.
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Do I get a special discount if I book multiple accommodations at once?
No, there is no special discount when booking multiple accommodations at once.
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I have lost my booking confirmation. What should I do?
You will receive your booking confirmation and invoice by e-mail within 24 hours after your booking has been processed. Check to make sure that it is not in your junk e-mails. Is this not the case? Please call the Contact Center if you have lost your confirmation. We will then send your booking confirmation again by e-mail. You should keep this in a safe place, print it out and bring it with you to the park. Please call the Contact Center on tel. 0345 498 6200.
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Extras and packages

Can I also book towels and make use of the bedmaking service?
Yes, you can then opt for a 'Comfort package' in My Landal. This can be done while making your booking or at a later stage via your My Landal account.
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Can I choose the house number of my accommodation myself?
Yes, that can be done. You can choose a house number yourself whilst making your booking.
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Payments

Can I get a deferral of payment?
No, unfortunately that is not possible. We would like to refer you to our general terms and conditions, where you can see which payment terms apply to you. We cannot make any exceptions here. We will unfortunately have to cancel your reservation should you fail to pay within the set payment terms.
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I have received a payment reminder, but have already paid. What now?
Please disregard any reminders if you have already paid. You do not need to take any further action.
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When must I pay for my booking?
When you make a booking you are required to make a deposit of 20% of the total amount.

Landal GreenParks must have received the remaining amount due no later than 42 days before the start of your stay at Landal GreenParks as specified in the booking confirmation.

If the booking is made within 42 days of the start of your stay, the entire amount must be paid immediately.

See our general conditions for a complete overview of the payment conditions.
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Will I receive a booking confirmation after I pay online?
Yes, you will receive a booking confirmation and invoice by e-mail after making an online payment. Please save this confirmation as proof of your booking.

If you have paid via Debit Card or Credit Card, you will receive a payment confirmation by email.

Booking confirmation not received
If you have not received your booking confirmation and invoice within 3 days of booking, you should first check your 'spam mailbox'. If you can't find the booking confirmation here also then you must contact the Contact Centre immediately. If you do not, you will not be entitled to the booking. Always check with the Contact Centre staff that your e-mail address is correct. Call the Contact Centre on tel. 0345 498 6200.
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Conditions

How old must you be to make a booking at Landal GreenParks?
We only accept reservations from people who are 18 years of age or older. The main booker must also be present during the stay. Reservations made by people under the age of 18 are not valid. 

We reserve the right to refuse any changes to reservations, especially for groups, or to impose special conditions on them without giving any reason.
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What are the Terms and Conditions for Landal GreenParks?
You can view the General Terms and Conditions for Landal GreenParks here.
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What happens to my personal data?
When you make a booking to stay at one of our parks, we need certain data from you. We also process data in other cases, such as requests for information, the administration of competitions and visits to our websites. When doing so, we also use the services of third parties who receive certain personal data and process these on behalf of Landal GreenParks. This occurs, for instance, for the distribution of the emailing or processing of our guest surveys. When you make a booking, obviously your data is shared with the park where you will be staying.

The Privacy Notice describes the data we may process and what we do with these data in more detail.
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